## 1. Return Eligibility & Timeframe Customers may request a return or replacement for eligible products within **7 days** of confirmed delivery. ## 2. Eligible Reasons for Return | Reason | Description | Resolution Offered | |---|---|---| | Damaged / Defective Item | Product arrived broken, damaged, or non-functional | Free Replacement or 100% Refund | | Incorrect Item Sent | Product delivered does not match the ordered item | Free Replacement or 100% Refund | | Missing Parts / Accessories | Package missing advertised components | Express Part Dispatch or Partial Refund | ## 3. Non-Returnable Products The following product categories are non-returnable for hygiene and security reasons: - Personal care, cosmetics, and hygiene items. - Perishable foods and grocery items. - Digital downloads, software keys, and gift cards. - Customized or personalized products. ## 4. Refund Processing Timeline 1. **Inspection** — Returned items undergo physical inspection at our fulfillment hub or seller facility within 48 hours of receipt. 2. **Refund Method** — Approved refunds are processed back to the original payment method or issued as instant Store Credit. 3. **Timeline** — Bank refunds typically reflect within 5-7 business days. <div class="grid-contact-card"> <div> <div class="leg-label">RETURNS EMAIL</div> <div class="fw-bold">returns@shopcore.com</div> </div> <div> <div class="leg-label">CUSTOMER DESK</div> <div class="fw-bold">shopCore Fulfillment & Returns Desk</div> </div> </div>